Last Updated: 21 September 2026
Atlas Supplements respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Atlas Supplements collects, uses, stores and protects personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our services.
This Privacy Policy applies to the Atlas Supplements website:
We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws.
1. Who We Are
Atlas Supplements operates an online store providing sports nutrition, supplements and related products to customers in South Africa.
For purposes of applicable data-protection legislation, Atlas Supplements acts as the responsible party in relation to the personal information collected through our website and business operations.
Atlas Supplements
Telephone: 072 562 1604
Email: admin@atlassupplements.co.za
2. Information We Collect
Depending on how you interact with our website, we may collect the following personal information:
Personal and Contact Information
This may include:
Full name.
Email address.
Telephone or mobile number.
Billing address.
Delivery address.
Postal code.
Country.
Other information you voluntarily provide to us.
Order Information
When you place an order, we may collect information relating to:
Products purchased.
Order number.
Order value.
Delivery information.
Billing information.
Payment status.
Order history.
Customer account information.
Payment Information
Payments made through our website may be processed through third-party payment providers.
Where payment is processed by a third-party payment provider, that provider may collect and process payment information in accordance with its own privacy policy and security practices.
Atlas Supplements does not need to store complete payment-card details in order to process your order.
Website and Technical Information
When you visit our website, certain technical information may automatically be collected, including:
IP address.
Browser type.
Device type.
Operating system.
Pages visited.
Website interactions.
Referring website.
Date and time of visits.
Other technical information required for website operation, security and analytics.
3. How We Collect Personal Information
We may collect personal information when you:
Visit our website.
Create an account.
Place an order.
Subscribe to marketing communications.
Complete a contact or enquiry form.
Contact us by telephone, email or other communication channels.
Request assistance or customer support.
Participate in promotions or competitions.
Interact with our website or advertisements.
Voluntarily provide information to us.
We may also receive certain information from service providers involved in processing your order, such as payment processors and courier companies.
4. Why We Use Your Personal Information
We may process your personal information for purposes including:
Processing Orders
To:
Process and fulfil your orders.
Confirm payments.
Arrange delivery.
Provide order updates.
Provide invoices and order documentation.
Handle returns, refunds and exchanges.
Customer Support
To:
Respond to enquiries.
Provide customer support.
Resolve complaints.
Assist with orders and deliveries.
Communicate with you regarding your account or purchases.
Website Operation
To:
Operate and maintain our website.
Improve website functionality.
Monitor website performance.
Troubleshoot technical problems.
Protect our website against fraud, abuse and security threats.
Marketing
Where permitted by applicable law, we may use your personal information to send information about Atlas Supplements products, promotions, special offers and other marketing communications.
You may unsubscribe from marketing communications at any time.
Electronic direct marketing will be conducted in accordance with applicable legal requirements. The Information Regulator provides guidance on direct marketing under POPIA, including requirements relating to consent and opportunities to object.
Legal and Regulatory Requirements
We may process personal information where necessary to:
Comply with applicable laws.
Comply with legal obligations.
Prevent fraud or unlawful activity.
Protect our rights and property.
Resolve disputes.
Respond to lawful requests from authorities.
5. Legal Basis for Processing
We process personal information only where there is a lawful basis for doing so.
Depending on the circumstances, this may include:
Your consent.
Processing necessary to fulfil a contract or take steps at your request before entering into a contract.
Compliance with a legal obligation.
Protection of legitimate rights and interests.
Other lawful grounds permitted under applicable South African law.
Personal information should be collected only where it is necessary for a specific, defined and lawful purpose.
6. Sharing Personal Information
We may share relevant personal information with trusted third parties where reasonably necessary to provide our products and services.
These may include:
Payment Providers
Payment service providers may process payment information to facilitate transactions.
Courier and Delivery Providers
We may provide your name, telephone number, delivery address and relevant order information to courier or logistics providers so that your order can be delivered.
Website and Technology Providers
We may use third-party providers for:
Website hosting.
Website maintenance.
Website security.
Analytics.
Email delivery.
Customer communication.
Technical support.
Professional and Legal Services
Where necessary, information may be shared with professional advisers, legal representatives, auditors or other service providers.
Government and Law Enforcement Authorities
We may disclose information where required or permitted by law or where necessary to protect our rights, customers, property or the security of our services.
We do not sell your personal information to third parties.
7. Payment Security
Payments made through our website may be handled by third-party payment providers.
We take reasonable steps to ensure that appropriate security measures are used to protect payment-related information.
Customers should be aware that no online transmission or electronic storage system can be guaranteed to be completely secure.
8. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites remember information and improve functionality.
We may use cookies for purposes such as:
Keeping products in your shopping cart.
Maintaining your login session.
Processing online orders.
Remembering website preferences.
Understanding how visitors use our website.
Improving website performance.
Website security.
Marketing and advertising where applicable.
Some cookies are necessary for the website to function correctly.
You can adjust cookie settings through your browser. Disabling certain cookies may affect the functionality of parts of the website.
9. Third-Party Websites
Our website may contain links to third-party websites, payment providers, social-media platforms or other external services.
Atlas Supplements is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or permitted by applicable law.
Information relating to orders and transactions may need to be retained for accounting, tax, legal, regulatory, dispute-resolution and business-record purposes.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.
11. Protection of Personal Information
Atlas Supplements takes reasonable technical and organisational measures to protect personal information against:
Unauthorised access.
Loss.
Misuse.
Destruction.
Alteration.
Unauthorised disclosure.
Accidental or unlawful processing.
Access to personal information is restricted to people and service providers who reasonably require it for legitimate business purposes.
The Information Regulator recommends measures including appropriate security controls, access restrictions and safeguarding personal information against unauthorised access or disclosure.
12. Data Breaches and Security Compromises
If Atlas Supplements becomes aware of a security compromise involving personal information, we will take appropriate steps to investigate, contain and address the incident.
Where required by applicable law, affected data subjects and the Information Regulator will be notified.
13. Your Privacy Rights
Subject to applicable law, you may have the right to:
Ask whether we hold personal information about you.
Request access to personal information we hold about you.
Request correction or updating of inaccurate personal information.
Request deletion of personal information where legally applicable.
Object to certain processing of your personal information.
Object to direct marketing.
Withdraw consent where processing is based on consent.
Lodge a complaint regarding the handling of your personal information.
The Information Regulator confirms that data subjects have rights relating to access, correction and objection to the processing of their personal information.
14. Marketing Communications
If you receive marketing communications from Atlas Supplements, you may unsubscribe at any time.
Marketing emails should include an appropriate mechanism for opting out or otherwise provide a means for you to request that marketing communications stop.
If you no longer wish to receive marketing communications, you may contact us at:
Email: admin@atlassupplements.co.za
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to orders, payments, deliveries, account security or other transactions.
15. Children’s Personal Information
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without the required consent, please contact us so that we can investigate and take appropriate steps.
16. International Transfers
Some of our technology, hosting, payment, analytics or other service providers may process information outside South Africa.
Where personal information is transferred or processed outside South Africa, Atlas Supplements will take reasonable steps to ensure that such processing is conducted in accordance with applicable legal requirements.
17. Accuracy of Personal Information
We aim to keep the personal information we hold accurate and up to date.
You should notify us if any information you have provided changes or is incorrect.
You may request that inaccurate or incomplete information be corrected.
18. Changes to This Privacy Policy
Atlas Supplements may update this Privacy Policy from time to time to reflect:
Changes to our services.
Changes to our website.
Changes to applicable laws.
Changes to our privacy practices.
Improvements to our security practices.
The latest version will be published on this page together with the date on which it was last updated.
19. Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your privacy rights or have concerns about how your personal information is being processed, please contact us.
Atlas Supplements
Telephone: 072 562 1604
Email: admin@atlassupplements.co.za
Please include sufficient information to allow us to identify your request and assist you.
20. Complaints
If you believe that your personal information has not been handled appropriately, we encourage you to contact Atlas Supplements first so that we can investigate and attempt to resolve the matter.
You may also lodge a complaint with the Information Regulator of South Africa, which is the independent regulator responsible for monitoring and enforcing POPIA and PAIA.
Information Regulator
Website: inforegulator.org.za
Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za
The Information Regulator also provides an online service for submitting POPIA complaints.
21. Acceptance
By using the Atlas Supplements website, you acknowledge that you have read and understood this Privacy Policy and understand how your personal information may be processed as described above.
